Banking practices protocol: estate administration

This protocol is designed to bring clarity to probate-related dealings between advisers and banks. It was agreed by the Law Society of England and Wales, the British Bankers’ Association (BBA) and the Society of Trust and Estate Practitioners.

The protocol covers the exchange of information between banks and solicitors and estate practitioners following the death of a bank customer. It is intended to ease the administrative burden on family members who suffer a bereavement by allowing solicitors to efficiently negotiate the different administrative procedures used by banks for releasing assets held by deceased customers.

It covers the handling of current, savings, credit card and unsecured loan accounts.

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