Advice for panel members

Some lenders are rationalising their panels on an individual basis, others on a stricter criteria based on size or volume of work.

Our advice to members is to:

You should contact the bank/building society directly if you're removed from a conveyancing panel and you either:

  • do not fall foul of the new criteria
  • are unaware of and/or disagree with the reasons for your removal in the first instance

If an appeals process is detailed on your letter, use this if appropriate.

If appealing a decision by the lender, it may be useful to provide the following information:

  • a full account of your transaction history
  • your recent claims history
  • full details of all staff in your practice and their position within your practice. Note down if a solicitor has been admitted to the role on completion of the Qualified Lawyers Transfer Test
  • copies of practising certificate(s), the firm's current professional indemnity insurance policy and your accountant's certificate, confirming what percentage of the firm's gross fee income is generated from residential conveyancing

Where to appeal

If your firm has been affected by a particular lender's decision, and you wish to appeal that decision, write to the relevant address below.

You must state your firm's panel number on any letter of appeal.

If you require guidance about your letter of appeal before sending it, call the Practice Advice Service on 0207 320 5675 from 9am to 5pm on weekdays.

Head of Mortgage and Lending Operations
Santander Deeds Services
PO Box 287
Stockton on Tees
TS17 6QQ


Paul Sunderland
Conveyancing Panel Manager
Retail Mortgage Operations
Lloyds Banking Group plc
1 Lovell Park Road
West Yorkshire LS1 1NS

DX 11896 Leeds Lovell Park Road
Fax 01422 326200

Nationwide Building Society

The Registration Team
Mortgage Services
Nationwide Building Society
Kings Park Road
Moulton Park
Northampton NN3 6NW

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