Responding to damages claims online becomes mandatory
In April 2022, it became compulsory to issue civil damages claims covered by practice direction PD 51ZB via HM Courts and Tribunals Service's (HMCTS) online portal.
From 15 September 2022, users wishing to respond to claims issued online must:
Responding to claims
Make sure your firm is registered with MyHMCTS. It may take a couple of days for new accounts to be set up.
Once registered, check the list of unallocated cases on your MyHMCTS dashboard regularly so you can:
- identify new cases
- allocate these to a solicitor
You must respond online to claims that are issued via the online portal on or after 15 September 2022.
Any paper responses filed at the County Court Money Claims Centre will be returned, unless you can give an acceptable reason for not using the digital portal.
Once you've responded
Only responses that ‘reject all of the claim’ will continue within the online portal.
If you respond in any other way, the claim will drop out of the online portal and proceed via the paper route.
The damages claims portal allows users to:
- track claims' progress with automatic email updates
- allocate cases to litigators in your firm, to cover annual leave or supervision
Your MyHMCTS dashboard will show you the latest activity on claims you’re managing.
Setting up multiple users in a firm
You are not restricted by how many litigators can use the service.
The account administrator for your firm can create and manage your MyHMCTS account, meaning you do not need to contact HMCTS to add or remove users.