This practice note is the Law Society's view of good practice in this area. It is not legal advice.
Practice notes are issued by the Law Society for the use and benefit of its members. They represent the Law Society's view of good practice in a particular area. They are not intended to be the only standard of good practice that solicitors can follow. You are not required to follow them, but doing so will make it easier to account to oversight bodies for your actions.
Practice notes are not legal advice, nor do they necessarily provide a defence to complaints of misconduct or of inadequate professional service. While care has been taken to ensure that they are accurate, up to date and useful, the Law Society will not accept any legal liability in relation to them.
For queries and comments on this practice note, contact the Law Society's Practice Advice Service.
The following sections of the SRA Code of Conduct 2011 are relevant for this issue:
- Outcome 1.12
- Outcome 1.13
- Outcome 1.9
- Outcome 1.10
- Outcome 8.1
- Outcome 8.2
- Indicative behaviours 1.13-1.21
- Indicative behaviour 8.7
- Indicative behaviour 8.8
- Indicative behaviour 8.9
This practice note will be updated if the SRA Code is replaced by two new Codes (which currently await approval from the Legal Services Board).
There are 10 mandatory principles that apply to all those the SRA regulates and to all aspects of practice.1 The principles can be found in the SRA Handbook.
In publicising price and service information, you should consider:
- Principle 2 - act with integrity
- Principle 4 - act in the best interests of each client
- Principle 5 - provide a proper standard of service to your clients
- Principle 6 - behave in a way that maintains the trust the public places in you and in the provision of legal services
- Principle 7 - comply with your legal and regulatory obligations and deal with your regulators and ombudsmen in an open, timely and co-operative manner
The SRA has also issued non-mandatory ethics guidance giving its views on ways in which firms might comply with the Transparency Rules.