Practice notes are issued by the Law Society for the use and benefit of its members. They represent the Law Society's view of good practice in a particular area. They are not intended to be the only standard of good practice that solicitors can follow. You are not required to follow them, but doing so will make it easier to account to oversight bodies for your actions.
Practice notes are not legal advice, nor do they necessarily provide a defence to complaints of misconduct or of inadequate professional service. While care has been taken to ensure that they are accurate, up to date and useful, the Law Society will not accept any legal liability in relation to them.
For queries and comments on this practice note, contact the Law Society's Practice Advice Service.
SRA Standards and Regulations
The SRA Standards and Regulations 2019 replaced the SRA Handbook (2011) from 25 November 2019. Accordingly, this practice note is relevant to all law firms and sole practitioners authorised by the SRA. It is also relevant to individual solicitors, RELs and RFLs, wherever they practise.
There are seven mandatory principles which apply to all those the SRA regulates and to all aspects of practice. The principles can be found in the SRA Standards and Regulations.
The principles apply to all authorised individuals (solicitors, RELs and RFLs), authorised firms and their managers and employees. They also apply to individuals and the parts of a licensed body involved in delivering the regulated services.
In publicising price and service information, you should consider the following SRA Principles:
- Principle 2 – act in a way that upholds public trust and confidence in the solicitors’ profession and in legal services provided by authorised persons (this means a person who is authorised by the SRA or another approved regulator to carry on a legal activity)
- Principle 4 – act with honesty
- Principle 5 – act with integrity
- Principle 7 – act in the best interests of each client
The references to paragraphs of the Code in this practice note refer to the SRA Code of Conduct for Solicitors, RELs and RFLs. The relevant provisions are:
- 7.1 – you keep up to date with and follow the law and regulation governing the way you work
- 7.2 – you are able to justify your decisions and actions in order to demonstrate compliance with your obligations under the SRA’s regulatory arrangements
- 7.10 – you act promptly to take any remedial action requested by the SRA. If requested to do so by the SRA, you investigate whether there have been any serious breaches that should be reported to the SRA