Q and As

Our Q and As are examples of some of the recent questions that the Practice Advice Service has helped solicitors with. If you cannot find the answer you need, contact us.

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I found an error in a client file. What should I do?

I took over a file and spotted an error which has the potential to cause the client loss if it cannot be corrected. What are...

What is a politically exposed person (PEP)?

Is the chief executive of a local authority a politically exposed person under the Money Laundering Regulations 2017?

Can I administer a statutory declaration if I’m not currently working?

I’m a recently qualified solicitor with a practising certificate. However, I’m not currently working. Can I administer a statutory declaration for a neighbour?

My client is a member of a UK political party. Do they count as a politically exposed person?

I’m acting for a client who is a member of a UK political party. Is my client a politically exposed person (PEP)? If so, will...

TA6 form changes: frequently asked questions

Following an in-depth consultation, we are making further updates and improvements to the TA6 form. Find answers to common practical, procedural and legal questions.

How do I deal with a client complaint about a barrister?

I’ve received a complaint from my client about the barrister instructed on behalf of the client. How do I deal with this under my complaints...

What should I do if I receive a complaint from someone who is not a client?

I acted for the seller in a conveyancing matter with an unrepresented buyer. I've received a letter of complaint from the buyer, who wants my...

How do I request a client’s medical records?

I need to access my client’s health records to proceed with a case. Where can I get a copy of the Law Society and British...

I act for a client who has made no payment on account of costs. Can I terminate the retainer?

I act for a client in a contentious matter. The client has made no payment on account despite several requests to do so. Our terms...

Is outlining our reporting obligations in client care letters ‘tipping off’?

We would like to include a paragraph about our AML reporting obligations in our terms of business. Would this contravene the ‘tipping off’ provisions?

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