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Help for solicitors

  • We offer a range of helplines which provide practical advice and assistance to solicitors and employees of solicitors, enabling you to provide the best service to your clients.

    Please note that our guidance is based on information you provide us and does not constitute legal advice or a formal ruling.

    Our calls are normally free and confidential, however any specific information provided which leads us to suspect money laundering activity or serious professional misconduct may require us to make a report to law enforcement agencies.

    We can also direct you to the most appropriate support for any professional or personal problems you may be facing.

    The Law Society does not accept responsibility for any liability arising as a result of reliance upon the guidance given.

    All Law Society Helplines are open 9am to 5pm Monday to Friday.

  • Practice Advice Service (PAS)

    Practice Advice Service offers support and advice on all areas of legal practice and procedure, including:

    • > anti-money laundering
    • > conveyancing
    • > private client
    • > litigation
    • > solicitors' costs
    • > professional indemnity insurance

      Enquiries are dealt with by our team of experienced solicitors.

    Telephone: 020 7320 5675

  • Anti-money laundering helpline

    Our dedicated team of solicitors has been advising Law Society members on anti-money laundering for nearly a decade. We can help answer enquiries around:

    • > customer due diligence
    • > source of funds
    • > sanctions and high risks jurisdictions list, and much more

    as well as help you navigate the Legal Sector Affinity Group Anti-money Laundering Guidance for the Legal Sector.

    Telephone: 020 7320 9544

  • Lawyerline

    Solicitors can call for advice on client care and complaints handling, including:

    • > how to resolve complaints directly with clients
    • > how to engage effectively with the Legal Ombudsman


    Telephone: 020 7320 5720

  • Pastoral care helpline

    Solicitors or their staff can call 020 7320 5795 if they are experiencing:

    • > personal
    • > financial
    • > professional, or
    • > employment difficulties.

    We will refer you to the most suitable helpline for your needs.

  • Facing financial difficulty help

    Visit our Facing financial difficulty webpage for advice and support if you are worried about the future of your law firm or your employment.

    Other support services

    Professional ethics helpline

    Run by the Solicitors Regulation Authority, the Professional ethics helpline gives advice on the SRA Handbook. Call from 11:00-13:00 and 14:00-16:00 Monday to Friday.
    Telephone: 0370 606 2577

    LawCare

    LawCare is an independent charity, part funded by the Law Society, offering a free and confidential advisory and support service. This helps lawyers, their staff and their immediate families to deal with health problems, such as depression, addiction and related emotional difficulties.

    Telephone: 0800 279 6888
    For more information, visit the LawCare website.

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  • Disclaimer

    While every effort has been made to ensure the accuracy of the information provided by the Practice Advice Service, it does not constitute legal advice and cannot be relied upon as such. The Law Society does not accept any responsibility for liabilities arising as a result of reliance upon the information given.

  • Not a solicitor?

    Please visit For the Public for assistance on consumer helplines.

  • Member testimonials

    "I am impressed with the way the phone is answered very promptly - I have been swiftly put through to a helpful person."

    "I like that I can get support on the telephone and discuss the case with a person. Not just a person - a knowledgeable person."

    "Felt very supportive to speak with someone who understood the issues, but was entirely objective."

    "I am really happy with the advice that I received; prompt, comprehensive and thoughtful. The advice given was sensible and practical."

    "The service was excellent; the adviser was knowledgeable, had empathy with the issues and dealt with the matter very efficiently."

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