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Client care

  • Our practice notes, guides and other resources will help you provide a good standard of service for your clients, to support your business and meet legal requirements.
  • 22 results

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    The power of local: championing legal voices from beyond the capital

    Matt O'Brien, Chair of the Birmingham Law Society Criminal Law Committee, explores how regional law societies give their members the power to influence national policy.

    25 February 2020

    On the same side: how to handle complaints

    In the first of a two-part series on complaints, Rebecca Atkinson, the director of risk & compliance at Howard Kennedy LLP, looks at some of the reasons why clients complain and how to avoid complaints by focusing on providing good service in key areas.

    17 February 2020

    No gavels please we're British: Six legal Americanisms that are meaningless in England & Wales

    Californian Graduate Diploma in Law student Elijah Granet discusses unwanted and misunderstood legal American terms.

    9 December 2019

    How to communicate with autistic people at work

    Simon Day is a copywriter and blogger who specialises in writing about health and safety and autism. He recently discovered he has autism.

    21 August 2019

    It's good to talk

    It all began for me at university. Up to that date, my life had essentially been one of carefree fun, with little or no real responsibility. 

    9 October 2018

    Stop saying yes, start saying no

    After 16 years of practice, I refused to take a brief for the very first time.

    10 July 2018

    5 writing habits every lawyer needs

    "…composing documents or legal arguments well is a real art, and even to the good experienced drafter it is never easy." Lord Neuberger

    18 April 2018

    Taking care of business: talking about mental health at your work

    Kayleigh Leonie looks at the results of the Junior Lawyers Division resilience and wellbeing survey and asks: Is your organisation doing enough to support the resilience and wellbeing of its employees?

    27 February 2018

    Personal branding for lawyers: Beyond the business card

    You already have a personal brand - you just may not know it yet. It is already influencing your relationships with colleagues and contacts, affecting which clients you win and retain, whether you get that next promotion or new job. Can you afford to ignore it?

    8 August 2017

    Growing your client base: content is king

    Alex Heshmaty, legal writer, explains what content marketing is, and how law firms can use it to grow their client base and build a rapport

    18 July 2017
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